What every customer can expect from us
Since 1993, we have been measuring success by meeting the following expectations. Without exception we will …
- Ask questions and listen to you in order to fully understand your needs.
- Take full responsibility for our actions and be honest at all times.
- Create mortgage solutions that complement your overall financial strategy, and allow you to most effectively accomplish your financial goals as well as your payment and equity objectives.
- Be sensitive to any fears that you may have about obtaining a mortgage loan and earn your confidence as a trusted advisor.
- Respect your time and minimize the amount of effort required of you by applying our knowledge, experience, and resourcefulness.
- Use technology as a complement to our customer service efforts and not as a substitute. We strive to be available, easy to reach, & always willing to listen.
- Communicate regularly and proactively to keep you informed of loan status and to reduce the stress that is often associated with the financing process.
- Ensure smooth, on-time closings with anticipated costs and correct terms.
- Seek to improve the quality of service we provide by encouraging critical evaluation of our performance.
- Measure our success by your willingness to confidently recommend us to your friends & family.
- Provide the benefit of ongoing communication & opportunity analysis by means of an Annual Mortgage Review.