JBerman Group Service Pledge – What every customer can expect from us

Ask questions and listen to you in order to fully understand your needs.
Take full responsibility for our actions and be honest at all times.
Create mortgage solutions that complement your overall financial strategy, and allow you to most effectively accomplish your financial goals as well as your payment and equity objectives.
Be sensitive to any fears that you may have about obtaining a mortgage loan and earn your confidence as a trusted advisor.
Respect your time and minimize the amount of effort required of you by applying our knowledge, experience, and resourcefulness.
Use technology as a complement to our customer service efforts and not as a substitute. We strive to be available, easy to reach, & always willing to listen.
Communicate regularly and proactively to keep you informed of loan status and to reduce the stress that is often associated with the financing process.
Ensure smooth, on-time closings with anticipated costs and correct terms.
Seek to improve the quality of service we provide by encouraging critical evaluation of our performance.
Measure our success by your willingness to confidently recommend us to your friends & family.
Provide the benefit of ongoing communication & opportunity analysis by means of an Annual Mortgage Review.